At AK Automotive Consulting, we understand that exceptional customer service is the key to long-term success in automotive dealerships. That’s why we’ve developed a comprehensive customer service program designed to elevate your customer satisfaction, boost your retention, and directly enhance your service and parts revenue—as well as car sales.
Built on Expertise focusing on Emotional Intelligence
Our program is the result of nearly 40 years of hands-on experience in customer service and service process optimization, primarily at BMW dealerships. Developed in collaboration with a mental health educator, therapist, and international bestselling author with nearly 30 years of experience in the mental health sector, this program blends proven service strategies with emotional intelligence tools to create a truly exceptional customer experience.
Comprehensive & Customizable Training
We focus on every possible customer touchpoint within the service and parts departments, ensuring a seamless and emotionally intelligent approach to customer interactions. Our programs are fully customizable to meet the unique needs of each dealership and automotive brand.
Flexible Training Intensities
Our training programs offer a wide range of intensities, from a one-day workshop to an in-depth three-day training, equipping your customer-facing employees with the skills needed to deliver consistent, superior service.
Let’s connect and discuss how we can tailor this program to your dealership's success.
Contact us today to get started!
Our extensive experience and deep understanding of the entire aftersales operation at dealerships enables us to provide exceptional support in developing effective solutions.
This process includes gap analysis and collaborative strategy development, with customized strategies constantly aligned with the company rules and goals.
Additionally, our approach incorporates success monitoring throughout implementation, allowing for early adjustments to ensure long-term sustainability and success.
Every organization operates in its own unique way, due to a variety of factors. For this reason, we prioritize delivering individualized consulting and training programs matched to each client's specific needs.
To ensure success, our approach is customized to fit seamlessly with your business."
Nearly 40 years ago, I began my journey as an apprentice in automotive repair at a midsize BMW dealership in Southwest Germany. After graduating as a certified technician, I spent decades applying my skills, working on everything from bodywork to electrical troubleshooting. Over the next two decades , I had the opportunity to serve as a team leader, workshop foreman, aftersales consultant .national retention program manager and IT project manager with the BMW Group. These roles enriched my expertise in profitability, business development, marketing, parts management and logistics, IT software development, repeat repairs, customer satisfaction, service retention programs and more.
I have truly enjoyed the growth and learning throughout my career, but now I am ready to leverage this knowledge and experience to support your organization in achieving greater success.
I would be honored to collaborate with you in the near future!
Andreas is an internationally operating specialist in aftersales service processes and dealership consultation.
He has detailed knowledge of all the ‘behind-the-scenes’ processes and systems that must happen to make a dealership perform at its best, achieve the highest levels of customer satisfaction, and drive dealer profitability.
I had the opportunity to work with Andreas in the Malaysian market while I served as General Manager Aftersales at BMW Malaysia. During this time, I witnessed his remarkable ability to coach management, frontline, and operational personnel — successfully turning around or launching aftersales operations in dealerships by systematically implementing effective processes and systems.
His contributions were highly valued by dealership management and staff alike, helping them to achieve their KPIs and significantly improve morale. His work was also highly appreciated by our board.
Sincerely,
Stephan Rausch
Former General Manager of Aftersales, BMW Malaysia
I had the pleasure of working with Andreas for three years during an important Aftersales project at the BMW Group. He was highly regarded by the department and the dealerships.
Andreas consistently exceeded my / our expectations, contributing significantly to the department and the company's goals. His expertise in customer service as well as in service and parts operations is invaluable. His approach, combined with his extensive experience, helped the dealerships make important progress in customer satisfaction and profitability.
I'm very grateful for the opportunity to have worked with Andreas and highly recommend him.
Roland Berlinger,
BMW Project Manager